Performance Air Conditioning, Electrical & Plumbing

The review set is deeply split between a cluster of highly positive recent reviews (mid-2025 and some 2024–2025) praising individual technicians by name for professionalism, knowledge, and friendliness, and a substantial bloc of 1-star reviews from 2020–2023 describing systemic failures including repeated appointment cancellations, no-shows, price gouging, non-itemized billing, and equipment f... Read more

The review set is deeply split between a cluster of highly positive recent reviews (mid-2025 and some 2024–2025) praising individual technicians by name for professionalism, knowledge, and friendliness, and a substantial bloc of 1-star reviews from 2020–2023 describing systemic failures including repeated appointment cancellations, no-shows, price gouging, non-itemized billing, and equipment failures within the first year. Professionalism scores are dragged down significantly by multiple explicit complaints of unprofessional behavior, full voicemail boxes, and management unavailability, even though many individual techs received glowing praise. Pricing is the weakest dimension, with multiple reviewers explicitly calling out price gouging, upselling, refusal to itemize bills, and one reviewer alleging a scam — only one review explicitly praised fair pricing. Project completion suffers from a large number of reviews describing abandoned appointments, cancelled service calls, and unresolved issues lasting days or weeks, though positive reviews do describe completed jobs. Experience scores moderately well due to consistent praise for individual technicians' technical knowledge, but is tempered by reviews describing equipment failures on newly installed systems. Read less