LaPensee Plumbing * Pools * Air

Positive Experiences: Several reviewers praised the professionalism of individual technicians, noting their punctuality, knowledge, and quality of work. Positive encounters typically include effective communication regarding the problem, a sense of reassurance during service appointments, and satisfactory resolutions to service requests, leading to strong recommendations from customers.Frequent Co... Read more

Positive Experiences: Several reviewers praised the professionalism of individual technicians, noting their punctuality, knowledge, and quality of work. Positive encounters typically include effective communication regarding the problem, a sense of reassurance during service appointments, and satisfactory resolutions to service requests, leading to strong recommendations from customers.Frequent Complaints About Customer Service: A considerable number of complaints center around the inefficiency of office staff and communication breakdowns. Customers reported long wait times for service appointments, unreturned calls, and lack of follow-ups after service, which contributed to a sense of frustration and neglect. Service requests were often reported as requiring multiple follow-ups, undermining customer trust.Pricing and Billing Concerns: Multiple reviews highlighted a dissatisfaction with pricing, particularly in cases where customers felt they were overcharged or charged for services that were not rendered effectively. There Read less