Don Charles Sewer & Drain

Don Charles Plumbing demonstrates severe deficiencies across all measured dimensions. Project completion is critically weak, with multiple reviews documenting incomplete work, abandoned jobs, unresolved callbacks, and failure to stand behind completed work. Professionalism is severely compromised by poor communication, unresponsiveness, lack of follow-up, and unprofessional conduct (e.g., leaving ... Read more

Don Charles Plumbing demonstrates severe deficiencies across all measured dimensions. Project completion is critically weak, with multiple reviews documenting incomplete work, abandoned jobs, unresolved callbacks, and failure to stand behind completed work. Professionalism is severely compromised by poor communication, unresponsiveness, lack of follow-up, and unprofessional conduct (e.g., leaving a 71-year-old customer to repair structural damage). Pricing concerns are substantial, with evidence of hidden charges, quote discrepancies, overcharging for minimal work, and installation of used equipment instead of new. Technical competence is questionable, with documented misdiagnosis (snake placed in wrong direction), inadequate problem-solving, and work requiring correction by other plumbers. The two positive reviews (2022 and 2020) are significantly outweighed by six 1-star reviews spanning 2019–2023, indicating persistent systemic problems. Read less