Bob Frank Sewer & Drain Cleaning

Bob Frank Plumbing has a strong base of loyal, long-term customers who consistently praise reliability, responsiveness, and courteous technicians — particularly Ray and Paul in recent reviews. However, the review set contains a meaningful cluster of 1-star reviews citing serious concerns: incomplete work, disorganized crews, poor communication from admin, and pricing complaints including charges... Read more

Bob Frank Plumbing has a strong base of loyal, long-term customers who consistently praise reliability, responsiveness, and courteous technicians — particularly Ray and Paul in recent reviews. However, the review set contains a meaningful cluster of 1-star reviews citing serious concerns: incomplete work, disorganized crews, poor communication from admin, and pricing complaints including charges described as excessive or hidden. Pricing is the most contested dimension, with multiple reviewers calling the company expensive or feeling overcharged, while others describe pricing as fair and reasonable — resulting in a conservative mid-range score. Project completion is similarly mixed, with a notable 1-star review describing a job left incomplete and a refund refused, and another describing a drain not properly cleared. The recency split is important: reviews from 2025 are overwhelmingly positive, while the negative reviews are concentrated between 2015 and 2022, suggesting possible operational improvement over time, though this cannot be confirmed with certainty. Read less