Bob Frank Sewer & Drain Cleaning

The reviews for Bob Frank Sewer & Drain Cleaning reveal a polarized sentiment among customers. On one hand, some customers express satisfaction with the quality of service, professionalism, and promptness of specific technicians, particularly Ray, who is frequently praised for his expertise and customer care. Conversely, several reviews highlight significant issues, including poor communication, d... Read more

The reviews for Bob Frank Sewer & Drain Cleaning reveal a polarized sentiment among customers. On one hand, some customers express satisfaction with the quality of service, professionalism, and promptness of specific technicians, particularly Ray, who is frequently praised for his expertise and customer care. Conversely, several reviews highlight significant issues, including poor communication, disorganization, perceived overcharging, and dissatisfaction with the initial service effectiveness. This contrasting feedback indicates a struggle with consistency in service delivery, leading to frustration and disappointment for numerous clients. In detail, the reviews expose several common themes. First, there is a distinct divide in customer experiences; while some have had excellent interactions, particularly characterized by timely responses and effective solutions, others report inept service and unresolved issues. A recurring complaint involves the high cost of services, with many reviewers indicating they felt overcharged for repairs, particularly when compared to similar services offered by other companies. Instances of perceived dishonesty and a lack of follow-up further tarnish the company's reputation among dissatisfied customers. There is also a notable concern regarding the professionalism of some staff members, with allegations of disorganization and poor conduct. Customers have described experiences with technicians appearing unprofessional and lacking knowledge about the job at hand. This inconsistency in service quality, alongside customer service difficulties, cultivates an impression of unreliability. Overall, while some customers commend Bob Frank Read less