Billy The Sunshine Plumber

Billy the Sunshine Plumber has a large and broadly positive review base, with many customers praising individual technicians — particularly Mark, Jeremy, Dan H., Shawn, Kenny, and Richard — for punctuality, friendliness, cleanliness, and technical competence. However, a meaningful minority of negative reviews (approximately 20–22 out of 125) raise serious concerns across all four dimensions:... Read more

Billy the Sunshine Plumber has a large and broadly positive review base, with many customers praising individual technicians — particularly Mark, Jeremy, Dan H., Shawn, Kenny, and Richard — for punctuality, friendliness, cleanliness, and technical competence. However, a meaningful minority of negative reviews (approximately 20–22 out of 125) raise serious concerns across all four dimensions: pricing complaints include hidden fees, charges exceeding verbal quotes by hundreds of dollars, and a $149 estimate fee; project completion issues include failed repairs requiring callbacks, abandoned or incomplete work, and at least two instances of alleged shoddy workmanship causing downstream damage; professionalism complaints include no-shows, poor scheduling communication, rude staff, and in one case a technician allegedly using abusive language toward a customer. The score reflects a company that performs well in the majority of interactions but has a documented pattern of significant service failures that cannot be dismissed as isolated incidents. The wide date range of reviews (2014–2025) shows these issues have persisted over many years, though recent reviews (2024–2025) trend more positively. Read less