Besel Plumbing

The reviews reflect a considerable amount of positive sentiment toward Besel Plumbing, particularly concerning their quality of work and customer service as highlighted by comments on thorough investigations, effective problem-solving, and polite technicians. Many clients commend the company for their prompt responses, diligence in repairs, and respectful handling of properties, noting instances w... Read more

The reviews reflect a considerable amount of positive sentiment toward Besel Plumbing, particularly concerning their quality of work and customer service as highlighted by comments on thorough investigations, effective problem-solving, and polite technicians. Many clients commend the company for their prompt responses, diligence in repairs, and respectful handling of properties, noting instances where technicians went the extra mile to protect customers' homes and cleaned up expertly after their work. However, these positive experiences are overshadowed by substantial complaints regarding pricing practices. A notable theme revolves around clients feeling that charges were excessive or not adequately explained, leading to dissatisfaction, mainly because some customers felt misinformed about the nature of the services provided. For example, one reviewer expressed frustration after being charged significantly after a minor plumbing issue, while another detailed how their technician allegedly misdiagnosed their plumbing system, which led to recommended services that were both unnecessary and costly. Another critical area of concern among reviewers pertains to customer service and communication. Several accounts detail troubling experiences where customers felt dismissed or treated disrespectfully. One particular review raised serious allegations of discriminatory practices, which caused a significant and negative impact on the company Read less