ABC Plumbing, Air & Heat

This contractor's review profile is overwhelmingly negative across all four scored dimensions, with 46 of 52 reviews rated 1 or 2 stars. Professionalism is severely damaged by repeated accounts of no-shows, broken appointment promises, rude and belligerent technicians, unresponsive management, and staff hanging up on customers — with only a small handful of positive interactions noted. Pricing i... Read more

This contractor's review profile is overwhelmingly negative across all four scored dimensions, with 46 of 52 reviews rated 1 or 2 stars. Professionalism is severely damaged by repeated accounts of no-shows, broken appointment promises, rude and belligerent technicians, unresponsive management, and staff hanging up on customers — with only a small handful of positive interactions noted. Pricing is the single most consistently cited complaint across the entire review set, with dozens of reviewers documenting charges two to five times above market rate, hidden fees, non-itemized flat-rate billing, and what multiple reviewers describe as predatory or deceptive pricing tactics targeting elderly and disabled customers. Project completion is critically low, with numerous accounts of abandoned jobs, failed inspections, repeat service calls for the same unresolved issues, unauthorized charges, and units left non-functional after installation. Experience scores marginally higher than other dimensions only because a few reviewers acknowledged individual technicians had some competence, but this is heavily offset by accounts of misdiagnoses, incorrect installations creating fire hazards, unlicensed plumbers being dispatched, and work failing city inspections. Read less