The Surfin’ Plumbers, Heating & Cooling

Surfin' Plumbers receives a critically low WW Score of 32.8, driven by severe and consistent deficiencies across all dimensions. Professionalism is severely compromised by chronic no-shows, missed appointments, poor communication, unresponsiveness to callbacks, and unprofessional behavior (using customer tools without permission, breaking items without acknowledgment). Pricing is the most damaging... Read more

Surfin' Plumbers receives a critically low WW Score of 32.8, driven by severe and consistent deficiencies across all dimensions. Professionalism is severely compromised by chronic no-shows, missed appointments, poor communication, unresponsiveness to callbacks, and unprofessional behavior (using customer tools without permission, breaking items without acknowledgment). Pricing is the most damaging dimension, with overwhelming evidence of extreme overcharging—customers report quotes 2-4x higher than competitors for identical work, flat-rate pricing that lacks transparency, and aggressive upselling tactics. Project completion is severely hampered by repeated rescheduling, incomplete work, extended timelines (jobs taking weeks instead of days), and failure to honor commitments. While a small number of reviews praise individual technicians (Ben, Tab, Ricky, Chris, Sam) for skill and thoroughness, these positive experiences are vastly outnumbered by complaints of shoddy workmanship, incomplete installations, and lack of follow-up. The company exhibits a pattern of prioritizing sales over service delivery. Read less