Professional Plumbing & Design

The analysis reveals a dichotomy in customer experiences with Professional Plumbing & Design. Positive sentiments are evident in comments highlighting the professionalism, efficiency, and knowledge of technicians such as Tony and Ben. Many reviewers express satisfaction with timely arrival, thorough explanations of issues, and effective repairs made during plumbing emergencies. The reputation for ... Read more

The analysis reveals a dichotomy in customer experiences with Professional Plumbing & Design. Positive sentiments are evident in comments highlighting the professionalism, efficiency, and knowledge of technicians such as Tony and Ben. Many reviewers express satisfaction with timely arrival, thorough explanations of issues, and effective repairs made during plumbing emergencies. The reputation for being a trustworthy and competent choice emerged strongly from several satisfied customers who emphasized a willingness to recommend the company to others. However, negative experiences are also prominent in the reviews. Disturbingly, multiple customers reported unethical practices, particularly regarding unauthorized charges made to elderly clients. Instances of poor customer service, particularly concerning rude behavior from certain employees like 'Brad' and negative experiences with the quality of the work (e.g., incorrect installations or re-used old parts), were pointed out. These issues create a significant divide between the company Read less