CUSTOM AIR

This contractor's review record is dominated by serious, detailed negative experiences spanning multiple years. Project completion is the weakest dimension, with multiple reviewers describing abandoned permits, unresolved warranty issues, repeated failed service visits (18 visits in one case, 30+ in another), and work left incomplete for years. Professionalism scores are dragged down significantly... Read more

This contractor's review record is dominated by serious, detailed negative experiences spanning multiple years. Project completion is the weakest dimension, with multiple reviewers describing abandoned permits, unresolved warranty issues, repeated failed service visits (18 visits in one case, 30+ in another), and work left incomplete for years. Professionalism scores are dragged down significantly by consistent reports of the owner and management failing to return calls, dismissing invoices, and ignoring customer complaints. Pricing concerns are explicit, including allegations of price fluctuating with an elderly customer and post-warranty charges for problems that should have been covered. Experience scores are mixed — a handful of reviews praise specific individual technicians (Bruce Kintz, Chad) highly for skill and problem-solving, but the broader pattern of repeated failed repairs by multiple techs suggests systemic quality control issues. The few positive reviews are either vague, very old, or specifically credit individual technicians rather than the company as a whole. Read less