Custom Air & Plumbing

Custom Air and Plumbing receives strong praise for individual technician professionalism, courtesy, and friendliness across many recent reviews, which drives a moderately high professionalism score. However, several serious complaints — including a failure to respond to emergency calls, ignored callbacks from management, and a pattern of unresolved follow-through issues — meaningfully drag dow... Read more

Custom Air and Plumbing receives strong praise for individual technician professionalism, courtesy, and friendliness across many recent reviews, which drives a moderately high professionalism score. However, several serious complaints — including a failure to respond to emergency calls, ignored callbacks from management, and a pattern of unresolved follow-through issues — meaningfully drag down both professionalism and project completion scores. Pricing and value concerns are notable: multiple reviewers describe disputed charges, warranty refusals, and unexpected fees after paid maintenance contracts, resulting in a low pricing score. Experience is mixed — many technicians are praised as knowledgeable and skilled, but repeated instances of improper installations, misdiagnoses, and recurring failures on the same units indicate inconsistent technical quality across the team. Read less