Cool Today

Cool Today presents a deeply split profile: a large volume of positive reviews praising punctual, courteous, and knowledgeable technicians is substantially offset by a significant and recurring pattern of serious complaints. Pricing is the weakest dimension, with multiple reviewers citing charges that were dramatically higher than competitors for identical work, hidden fees, warranty disputes, and... Read more

Cool Today presents a deeply split profile: a large volume of positive reviews praising punctual, courteous, and knowledgeable technicians is substantially offset by a significant and recurring pattern of serious complaints. Pricing is the weakest dimension, with multiple reviewers citing charges that were dramatically higher than competitors for identical work, hidden fees, warranty disputes, and aggressive upselling tactics that several customers described as predatory or scam-like. Project completion is also heavily penalized by repeated accounts of no-shows, abandoned repairs, parts ordered but never installed months later, and units that failed again shortly after being serviced. Experience scores moderately due to a mix of genuinely skilled technicians praised by name alongside documented cases of misdiagnosis, incorrect installations, and work that had to be redone by competing companies. Professionalism scores above average overall due to the sheer volume of positive individual technician mentions, but is dragged down by multiple accounts of rude staff, ignored callbacks, and management that failed to respond to legitimate complaints. Read less