Armstrong Bros Plumbing

Armstrong Bros Plumbing receives strong praise across many reviews for responsiveness, friendliness, and professionalism, with numerous technicians (Ray, Milton, Kenny, Garrett, Keith, Chuck) individually commended. However, several detailed 1-star reviews meaningfully drag down all dimensions: one describes a technician lacking proper equipment and leaving a large hole in a load-bearing wall unre... Read more

Armstrong Bros Plumbing receives strong praise across many reviews for responsiveness, friendliness, and professionalism, with numerous technicians (Ray, Milton, Kenny, Garrett, Keith, Chuck) individually commended. However, several detailed 1-star reviews meaningfully drag down all dimensions: one describes a technician lacking proper equipment and leaving a large hole in a load-bearing wall unrepaired while charging over $675 for an incomplete job; another describes an untrained technician causing additional damage and the company refusing to adequately address the complaint; a third describes a $277 charge with no actual repair performed; and a fourth alleges a technician recommended unnecessary and costly sewer line replacement that an independent inspector contradicted. Pricing scores are tempered by these incidents of perceived overcharging and a charge-with-no-repair complaint, though several reviews do cite fair or good pricing. Project completion is the most penalized dimension given multiple explicit accounts of work left unfinished, damage not remediated, and owners failing to follow through on promised callbacks. Read less