Armstrong Bros Plumbing

The reviews showcase a spectrum of customer experiences with Armstrong Bros Plumbing, reflecting both commendable service and significant disappointments. On the positive side, customers appreciate the prompt response times, with multiple mentions of plumbers arriving quickly for emergency calls. Plumbers like Milton Brown and Chuck are frequently praised for their friendly demeanor, professionali... Read more

The reviews showcase a spectrum of customer experiences with Armstrong Bros Plumbing, reflecting both commendable service and significant disappointments. On the positive side, customers appreciate the prompt response times, with multiple mentions of plumbers arriving quickly for emergency calls. Plumbers like Milton Brown and Chuck are frequently praised for their friendly demeanor, professionalism, and ability to solve plumbing issues effectively. However, the negative experiences seem to stem from a lack of consistency in service quality and communication. Several reviewers reported dealing with inexperienced technicians who either performed inadequate work or mishandled plumbing issues, leading to further complications. There are instances of incomplete jobs where customers were left with unaddressed issues or additional damage, such as unnecessary holes in walls or broken fixtures, without sufficient follow-up or repair from the company. Customer service experiences were mixed, with some employees described as helpful and accommodating, contrasting sharply with the experiences of those who felt ignored or dissatisfied after their complaints. The sentiment indicates that while certain staff represent the company positively, the ad hoc service provided by some employees severely tarnished customers' trust and satisfaction. The failure to acknowledge or resolve complaints further exacerbates dissatisfaction among patrons. In summary, while Armstrong Bros Plumbing has a segment of loyal customers who commend specific employees and express a willingness to recommend their services, the overarching theme is the concerning variability in service quality and customer care. Reviews caution potential clients about the company's capacity to ensure consistent, high-quality work and urge them to approach with caution, especially in complex repair situations. Read less