Arctic Air Home Services

Arctic Air presents a deeply split picture: a large cluster of recent 2025 reviews praises individual technicians as professional, knowledgeable, and thorough, driving relatively strong professionalism and experience scores. However, a significant body of negative reviews — spanning 2021 through 2024 — describes serious failures including no-shows, week-long waits for repairs, unresolved warra... Read more

Arctic Air presents a deeply split picture: a large cluster of recent 2025 reviews praises individual technicians as professional, knowledgeable, and thorough, driving relatively strong professionalism and experience scores. However, a significant body of negative reviews — spanning 2021 through 2024 — describes serious failures including no-shows, week-long waits for repairs, unresolved warranty work lasting months, and repeated inability to fix the same problem. Pricing is a clear weak point, with multiple reviewers independently citing parts and labor charges they describe as double market rate or outright scam-level, pulling that dimension's score sharply down. Project completion also suffers materially due to documented cases of abandoned or unresolved work, missed appointments, and systems that remained broken after multiple visits. The overall WW Score of 68.1 reflects a company with capable field technicians but systemic issues in scheduling, pricing integrity, and follow-through on complex or warranty jobs. Read less