Overview of Company Customer Sentiment Analysis in May
The review set is small (5 reviews) and heavily skewed negative, with 3 out of 5 reviews giving 1-star ratings describing serious failures across all dimensions. Professionalism scores are dragged down by a technician who was defensive and left dirt behind, a manager who never returned a call, and staff who failed to communicate stock issues to a customer. Pricing concerns are significant, with on... Read more
The review set is small (5 reviews) and heavily skewed negative, with 3 out of 5 reviews giving 1-star ratings describing serious failures across all dimensions. Professionalism scores are dragged down by a technician who was defensive and left dirt behind, a manager who never returned a call, and staff who failed to communicate stock issues to a customer. Pricing concerns are significant, with one reviewer alleging a part was marked up over 4x its retail value and another describing a potentially fraudulent $3,000 repair recommendation. Project completion is severely impacted by a failed disposal installation with no follow-through, an incorrect AC diagnosis, and a failure to replace a motor that was invoiced as replaced. The two positive reviews do provide some counterbalance, praising quick leak detection and emergency responsiveness, but they are insufficient to offset the volume and severity of the negative accounts. Read less