Air & Energy - Island Office

The recent reviews depict a troubling pattern for Air & Energy, marked by repeated instances of unsatisfactory service. Many customers report similar themes: technicians arriving unprepared, misdiagnosing problems, and resulting delays that left renters and homeowners frustrated. A particularly striking example includes one reviewer detailing a series of visits where a straightforward repair was p... Read more

The recent reviews depict a troubling pattern for Air & Energy, marked by repeated instances of unsatisfactory service. Many customers report similar themes: technicians arriving unprepared, misdiagnosing problems, and resulting delays that left renters and homeowners frustrated. A particularly striking example includes one reviewer detailing a series of visits where a straightforward repair was procrastinated, illustrating a lack of efficiency that marred their entire rental experience. Criticism extends further to pricing practices, where multiple customers have flagged perceived overpricing for services rendered, often feeling misled about warranty coverage. The comparison made by some customers to competitor service providers indicates a sentiment of exploitation; clients feel exploited financially with high labor costs despite simpler solutions available at a fraction of the price. Conversely, there are a few positive experiences shared, wherein clients commend specific employees for their professionalism and responsiveness, particularly after dealing with more significant issues, emphasizing the variability in service quality within the company. However, these positive experiences are overshadowed by the overwhelming discontent expressed by others. A common thread throughout the reviews is a perceived lack of ownership in resolving service errors, as noted by customers who encountered issues that remained unresolved or were inadequately addressed initially. This has led to a significant erosion of trust among long-term customers. Many expressed disappointment in what should ideally be a responsive local business that supports the community but has instead left them feeling neglected and taken advantage of. In summary, Air & Energy struggles to maintain a consistent service standard reflected in customer dissatisfaction driven by poor communication, inefficiency, and perceived dishonesty, significantly impairing its reputation among current and potential clients. Read less