3 Brothers Irrigation Services

The reviews indicate a clear division between customer satisfaction and dissatisfaction. On one hand, a customer expresses contentment with the installation process, highlighting the efficiency in completing the new irrigation and sod within a week. This aspect showcases the company's ability to deliver timely services when adequately managed. However, the negative reviews significantly impact th... Read more

The reviews indicate a clear division between customer satisfaction and dissatisfaction. On one hand, a customer expresses contentment with the installation process, highlighting the efficiency in completing the new irrigation and sod within a week. This aspect showcases the company's ability to deliver timely services when adequately managed. However, the negative reviews significantly impact the overall perception of 3 Brothers Irrigation Services. A recurring theme among unhappy customers is the high cost of services, particularly regarding a well pump replacement, where one customer found a price discrepancy that suggested the company was charging excessively compared to competitors. This has led to criticisms regarding perceived value for money, and the higher prices have contributed to distrust. Another major complaint centers on the customer service experience. Reviews mention that Israel, the owner, does not take responsibility for the work done, with one reviewer stating that the new sod was dying without receiving adequate support or response when issues were raised. The lack of communication and follow-through from the owner contributes to a negative experience, leading customers to recommend against using the service. Overall, while 3 Brothers Irrigation Services has some strengths in terms of delivery timelines, they face critical challenges concerning pricing transparency and customer service that diminish their reputation among clients. Read less