1st Call Sewer and Drain Services

The review reflects a strong dissatisfaction with the company's reliability and responsiveness. Significant delays were a key point of concern, with the initial claim of the technician being 45 minutes away turning into a 2-hour wait, followed by further communication delays and unfulfilled promises. The reviewer emphasized frustration over having to leave multiple messages, only to have calls go ... Read more

The review reflects a strong dissatisfaction with the company's reliability and responsiveness. Significant delays were a key point of concern, with the initial claim of the technician being 45 minutes away turning into a 2-hour wait, followed by further communication delays and unfulfilled promises. The reviewer emphasized frustration over having to leave multiple messages, only to have calls go to voicemail. This indicates a likely issue with customer service and response times, suggesting operational inefficiencies within the company. Common findings suggest that customers prioritize timely communication and reliable service. The negative experience detailed in the review highlights a breakdown in these areas, which led to the reviewer ultimately abandoning their request for service. This could suggest wider systemic issues within the company's operational management, as consistent service delivery appears to be lacking. Moving forward, addressing these concerns could be crucial for improving customer satisfaction and retention for 1st Call Sewer and Drain Services. Read less