The Plumbing Studio & More

The reviews reveal a stark contrast in customer experiences at The Plumbing Studio & More. On one hand, a customer expressed deep frustration due to a lack of adherence to health guidelines regarding mask-wearing by a sales associate. This incident not only impacted their experience negatively but also influenced their decision to take their business elsewhere. The reviewer emphasized the associat... Read more

The reviews reveal a stark contrast in customer experiences at The Plumbing Studio & More. On one hand, a customer expressed deep frustration due to a lack of adherence to health guidelines regarding mask-wearing by a sales associate. This incident not only impacted their experience negatively but also influenced their decision to take their business elsewhere. The reviewer emphasized the associate's refusal to comply and perceived bad attitude, which considerably tainted their impression of the store and led to their dissatisfaction. On the other hand, the reviews also highlight extremely positive experiences with the store's design services. Two customers specifically mentioned Johanne as a key factor in their pleasant experience, praising her for her attentive listening and her commitment to helping them realize their bathroom and kitchen renovation dreams. This consistency in positive feedback about Johanne's professionalism and customer service indicates that there is a strong individual performance that can significantly enhance customer satisfaction when properly engaged. The common findings point to inconsistent service quality, particularly with regards to how employees adhere to health and safety protocols and how they interact with customers. The presence of one highly praised employee amidst a negative encounter suggests a need for better training and consistency in customer service practices throughout the staff. Moving forward, the company could benefit from addressing the areas of concern raised in the negative review while promoting and perhaps even training others in the successful practices observed in Johanne's interactions. Read less