Pipe Surgeons

The reviews for Pipe Surgeons reveal a notable split in customer experiences, with some instances of deep dissatisfaction contrasted with positive affirmations of service quality. Common themes among the negative reviews include:High Costs and Perceived Overcharging: Multiple customers repeatedly mentioned feeling overcharged, particularly highlighting "dispatch fees" and high service costs for se... Read more

The reviews for Pipe Surgeons reveal a notable split in customer experiences, with some instances of deep dissatisfaction contrasted with positive affirmations of service quality. Common themes among the negative reviews include:High Costs and Perceived Overcharging: Multiple customers repeatedly mentioned feeling overcharged, particularly highlighting "dispatch fees" and high service costs for seemingly simple work. One reviewer noted a significant discrepancy between the expected cost and the final invoice.Customer Service and Communication Issues: Negative experiences often highlight poor communication, particularly in follow-up responses from management. Issues such as unreturned calls and lack of clear explanations regarding billing were frequently mentioned, contributing to an overall sense of frustration.Quality of Work and Accountability: Some reviews indicate a lack of confidence in the repairs made by Pipe Surgeons, with reports of recurring problems after service was supposedly completed. One customer described experiencing multiple floods after work was done, leading to further costs to rectify issues that were meant to have been resolved. On the other hand, positive reviews emphasized:Professionalism and Trustworthiness: Satisfied customers praised the technicians for their professionalism and the thoroughness of their work, detailing positive interactions with company personnel who demonstrated integrity and expertise.Effective Problem-Solving: Many positive reviews celebrated the success of Pipe Surgeons in solving complex plumbing problems. Customers often remarked that the company provided a second opinion that contradicted other companies, leading to significant savings and effective solutions.Transparency and Knowledge: Happy clients mentioned the company Read less