Perfect Plumbing & Rooter

Overall, the reviews demonstrate a strong positive sentiment toward Perfect Plumbing & Rooter, highlighting several key themes:Professionalism and Customer Service: A significant number of reviewers commended the professionalism and kindness of the staff, especially Joe and Joseph. Customers noted that the plumbers arrived on time, worked efficiently, and were friendly. Many reviews emphasize the ... Read more

Overall, the reviews demonstrate a strong positive sentiment toward Perfect Plumbing & Rooter, highlighting several key themes:Professionalism and Customer Service: A significant number of reviewers commended the professionalism and kindness of the staff, especially Joe and Joseph. Customers noted that the plumbers arrived on time, worked efficiently, and were friendly. Many reviews emphasize the clear communication from the plumbers about the necessary work, which fosters trust and satisfaction.Quality of Work: Reviewers consistently praised the quality and thoroughness of the plumbing work done. From installing a dishwasher and fixing leaks to dealing with more complex plumbing issues, customers felt that the tasks were handled effectively and to a high standard.Fair Pricing: Many customers remarked on the reasonable estimates and pricing practices. Several mentioned that they were pleased that the final bill often came in below the initial estimate. The general consensus was that Perfect Plumbing provides value for money when considering the quality of service delivered.Negative Experiences: A small subset of reviews presented negative feedback regarding perceived upselling tactics. Some customers felt that they were being advised to undertake unnecessary work, leading to frustration. Additionally, issues related to Groupon promotions created dissatisfaction, with some customers feeling misled about the final costs. However, these experiences seem to be in the minority compared to the overwhelmingly positive feedback.Repeat Customers: A notable trend is the number of repeat customers who express their intention to use Perfect Plumbing for future needs. This speaks to a high level of customer loyalty and positive brand perception, which can be critical for a service-based business.Thorough Assessments: Multiple reviews mention that the plumbers were diligent in assessing the plumbing issues, frequently testing various components of the plumbing system to identify problems accurately. This thoroughness not only resolved visible issues but also helped uncover underlying problems that customers were not initially aware of. In conclusion, while there are some concerns regarding transparency in pricing and sales tactics, the dominant sentiment is that Perfect Plumbing & Rooter provides reliable, high-quality plumbing services, characterized by professional staff and thorough work. Most customers expressed a willingness to recommend their services and would choose them again for future plumbing needs. Read less