Peerless Plumbing & Drain

Across the reviews, several key themes emerge that illustrate the customer sentiment towards Peerless Plumbing & Drain.Customer Service Failures: A prevailing sentiment is the inadequacy in customer service. Multiple customers noted difficulties in reaching the company, including unreturned calls and a full inbox that prevents effective communication. This has led to feelings of frustration and di... Read more

Across the reviews, several key themes emerge that illustrate the customer sentiment towards Peerless Plumbing & Drain.Customer Service Failures: A prevailing sentiment is the inadequacy in customer service. Multiple customers noted difficulties in reaching the company, including unreturned calls and a full inbox that prevents effective communication. This has led to feelings of frustration and disappointment, particularly when urgent plumbing issues arose.Appointment Management: Many reviews highlight issues with scheduling. Several customers reported appointments that were arranged but subsequently canceled without notice. This inconsistency in managing time and commitments greatly affected customers' trust in the company, prompting them to advise seeking other plumbing services.Professionalism of Technicians: There were contrasting opinions about the technicians' professionalism. While some reviews praised specific technicians for their skills and preparation, others criticized them for being rude or dismissive. Particularly concerning was a report of a technician leaving abruptly without addressing the customer's needs or explaining the situation.Quality of Work: Some customers reported satisfactory results from the initial plumbing work. However, others expressed concerns about the quality and longevity of installations, particularly regarding a malfunctioning garbage disposal that required repetitive follow-ups without resolution.Value for Money: While a few customers appreciated the transparent pricing compared to competitors, significant complaints about unexpected costs and the lack of resolution for recurring issues overshadowed positive experiences. For instance, customers expressed dissatisfaction with being charged additional fees for installations that should have been resolved under warranty or routine service. In conclusion, while Peerless Plumbing & Drain shows capability in certain aspects of plumbing work and pricing, the overwhelming feedback indicates a substantial need for improvement in customer service, technician communication, and appointment reliability to enhance overall customer satisfaction. Read less