Oliver

The majority of positive reviews emphasized the professionalism and courtesy of the plumbing staff, with several customers citing specific employees by name, such as Morgan, Bobby, Brian, and Jeff. Many expressed satisfaction with the quality and efficiency of the work performed, noting clean and timely service as a strong point. The family-owned aspect of the business also received positive menti... Read more

The majority of positive reviews emphasized the professionalism and courtesy of the plumbing staff, with several customers citing specific employees by name, such as Morgan, Bobby, Brian, and Jeff. Many expressed satisfaction with the quality and efficiency of the work performed, noting clean and timely service as a strong point. The family-owned aspect of the business also received positive mention, with customers appreciating the personal touch and follow-ups from the owner, John Oliver. However, the negative reviews starkly contrasted this experience, focusing on themes of poor communication and customer service. Many customers reported frustration over high prices, with allegations that the company employed unethical billing practices, such as charging for time spent in the truck rather than on the job. Some expressed concerns about the company's reliability, citing delays, cancellations, and poor follow-through on scheduled appointments. Furthermore, complaints were noted about the quality of work, with several customers reporting issues such as improper installations and inadequate fixes to plumbing problems. A handful of reviewers specifically called out the office's organizational problems, resulting in misunderstandings over appointments and expectations. In summary, while there are numerous instances of exemplary service and customer satisfaction, a significant number of reviews indicate serious concerns about pricing strategies, reliability, and satisfaction with the quality of work. It appears the company must address internal communication and service consistency to improve overall customer perception and trust. Read less