Miranda Plumbing & Air Conditioning

The reviews for Miranda Plumbing & Air Conditioning reflect a clear division of sentiment, though the negative comments are notably dominant. Customers who expressed positive sentiments typically praised the professionalism and punctuality of the technicians, noting their friendliness and willingness to address issues efficiently. Some reviews commend the speed and effectiveness of service, citing... Read more

The reviews for Miranda Plumbing & Air Conditioning reflect a clear division of sentiment, though the negative comments are notably dominant. Customers who expressed positive sentiments typically praised the professionalism and punctuality of the technicians, noting their friendliness and willingness to address issues efficiently. Some reviews commend the speed and effectiveness of service, citing instances of quick resolutions to HVAC problems and appreciating the technicians' courtesy. However, the overwhelmingly negative reviews highlight key concerns, primarily around pricing practices. Many customers reported significant disparities between the initial estimates and actual costs once the work was completed. Instances of being charged hundreds, sometimes thousands, of dollars for simple repairs were commonly mentioned, with customers feeling that they were misled or taken advantage of. Specific complaints included exorbitant fees for diagnostic visits, high quotes for standard repairs (e.g., $1,400 for a water heater versus much lower competitors), and additional charges for simple follow-up services. Moreover, there were several mentions of unprofessional conduct, particularly relating to the treatment of senior citizens and those who were less knowledgeable about plumbing and HVAC norms. Customers described experiences where they felt patronized or pressured into accepting high-cost solutions and maintenance contracts that did not provide perceived value. It is evident from the reviews that communication and transparency are critical areas for improvement. Customers expressed frustration over not being adequately informed about costs upfront, especially regarding the service fee for estimates, which some reported as being higher than competitors. The company Read less