Elite Electric, Plumbing & Air

Service Quality & Technicians: A recurring theme in the reviews is the praise for specific technicians who demonstrate high levels of professionalism, knowledge, and responsiveness. Customers appreciate when technicians are on time, friendly, and efficient in their work. However, this positive feedback is often contrasted with complaints about inconsistent service quality across different technici... Read more

Service Quality & Technicians: A recurring theme in the reviews is the praise for specific technicians who demonstrate high levels of professionalism, knowledge, and responsiveness. Customers appreciate when technicians are on time, friendly, and efficient in their work. However, this positive feedback is often contrasted with complaints about inconsistent service quality across different technicians, leading to frustration when expectations are not met.Pricing Concerns: Many reviews cite high service costs, which leave customers feeling exploited. Instances where customers were charged exorbitantly for relatively simple repairs or assessments abound. For some customers, the price for service visits and repairs was deemed unreasonable and not justifiable, which has led to an overall negative perception of the company's pricing practices.Customer Service Issues: There is a significant concern regarding the customer service experience, particularly regarding follow-up and communication. Multiple reviews state that customers experienced long wait times for callbacks, insufficient communication about appointment status, and a lack of responsiveness when issues arise. This inconsistency heavily influences customer satisfaction and their willingness to recommend the company.Failure to Honor Guarantees and Warranties: Several customers reported dissatisfaction regarding Elite's adherence to their advertised "100% satisfaction guarantee" and warranty promises. Instances were noted where issues attributed to improper installation or service were not rectified under warranty terms, leaving customers feeling misled.Urgency in Service Response: Many customers expressed disappointment with the emergency service and response time, especially when urgent situations were mismanaged. Reports of technicians not being available for urgent requests, particularly for those with vulnerable populations at home (like elderly individuals), amplified the distrust toward the operational claims of being "available 24/7."Mixed Reviews of Company Policy: Some customers indicated concerns about company policies, especially regarding upfront pricing for estimates that did not apply to service fees, leading to dissatisfaction. Confusion surrounding billing and quote procedures seemed to be prevalent, with several reviewers warning others to be cautious.Individual Experiences Vary: Although the negative experiences stand out, there are positive reviews that highlight effective service and competent technicians. This variance suggests that customer experiences may heavily depend on the individual technicians dispatched to handle their needs, leading to uneven overall customer satisfaction. In conclusion, while Elite Electric, Plumbing & Air does have strengths in terms of individual technicians delivering excellent service, the overarching themes of pricing issues, insufficient customer service, and inconsistency in service reliability significantly detract from their overall reputation. Prospective customers are strongly advised to approach this company with caution, particularly in urgent situations or when service costs are involved. Read less