Cooke

The reviews for Cooke's Plumbing and Septic highlight a complex emotional landscape. On one hand, several customers have expressed gratitude for timely service, particularly during emergencies, and have commended specific technicians for their professionalism and helpfulness. Reviewers like those who praised Nick for his educational approach to septic system management showcased instances where cu... Read more

The reviews for Cooke's Plumbing and Septic highlight a complex emotional landscape. On one hand, several customers have expressed gratitude for timely service, particularly during emergencies, and have commended specific technicians for their professionalism and helpfulness. Reviewers like those who praised Nick for his educational approach to septic system management showcased instances where customers felt informed and respected. However, a significant number of reviews reported discontent with their experiences, indicating a pattern of dissatisfaction that centers around perceived overpricing and aggressive upselling. Multiple customers have remarked on receiving inflated estimates or being pushed towards unnecessary services and repairs. This was particularly evident in instances where customers felt misled about service costs and necessity. For example, reports of bills soaring above $1000 for routine services that were charged significantly less by competitors raised concerns about transparency and fair pricing practices. Customers widely shared frustration over not receiving clear communications regarding costs upfront. Service reliability also emerged as a point of contention. Complaints were voiced about missed appointments, delayed responses, and unsatisfactory follow-up on services rendered, with customers feeling let down, especially after significant expenditures. Cumulatively, this gives customers the impression that Cooke Read less