Overview of Company Customer Sentiment Analysis in May
This single review paints a severely negative picture across nearly every dimension evaluated. The contractor allegedly failed to honor a warranty on a newly built home, repeatedly misdiagnosed a plumbing issue as a water heater problem, replaced the water heater twice without resolving the underlying issue, and ultimately went silent on the customer. Professionalism scored near zero due to explic... Read more
This single review paints a severely negative picture across nearly every dimension evaluated. The contractor allegedly failed to honor a warranty on a newly built home, repeatedly misdiagnosed a plumbing issue as a water heater problem, replaced the water heater twice without resolving the underlying issue, and ultimately went silent on the customer. Professionalism scored near zero due to explicit allegations of dishonesty, ignored calls and messages, and unprofessional conduct by the owner Mark. Project completion scored near zero as the core plumbing issue remains unresolved despite multiple visits and the work being under warranty. Experience scored very low given the repeated misdiagnosis and failure to identify what other plumbers suggested could be crossed lines or a bad valve. Pricing received no score as cost was not directly evaluated beyond the customer bearing unexpected water costs. Read less