All Ways Plumbing

The reviews shared indicate a clear divide in the customer experience at All Ways Plumbing. On one hand, there is an acknowledgment of good customer service from an office representative, which is a positive aspect that some customers appreciated. However, this isolated positive note is heavily countered by complaints regarding an employee's behavior in the field, described as "rude" and "disrespe... Read more

The reviews shared indicate a clear divide in the customer experience at All Ways Plumbing. On one hand, there is an acknowledgment of good customer service from an office representative, which is a positive aspect that some customers appreciated. However, this isolated positive note is heavily countered by complaints regarding an employee's behavior in the field, described as "rude" and "disrespectful." This incident, involving a customer struggling with a child, paints a troubling picture of the company's on-site professionalism. Furthermore, reviewers expressed disappointment with the technical service provided, noting that rather than dealing with the main plumbing issues, the technician focused on a minor fix. This suggests a lack of thoroughness or perhaps insufficient training among the dispatched staff, leading customers to seek solutions elsewhere and ultimately feeling that their money was wasted. There is also a warning regarding payment methods, with one reviewer advising future customers to avoid credit card payments, which could imply an issue with billing or trust. In summary, the main takeaways from the reviews are a significant need for improvement in customer interactions and service resolution protocols. Potential clients appear to be cautious about utilizing All Ways Plumbing in future projects, particularly amidst plans for home building where trust in service quality is paramount. Read less