Willis Works

The reviews indicate a profound disappointment with the service provided by Willis Works, primarily revolving around unreliable scheduling and communication.Unfulfilled Promises: Customers report that the mechanic, Chris, failed to show up after giving a quote and estimated arrival time, leading to wasted hours in the heat without any notification of cancellation. This aspect has been repeatedly c... Read more

The reviews indicate a profound disappointment with the service provided by Willis Works, primarily revolving around unreliable scheduling and communication.Unfulfilled Promises: Customers report that the mechanic, Chris, failed to show up after giving a quote and estimated arrival time, leading to wasted hours in the heat without any notification of cancellation. This aspect has been repeatedly criticized, as clients expected at least a phone call to inform them of any changes.Questionable Professionalism: There are alarming allegations regarding the behavior of the mechanic, including arriving intoxicated and having a work crew described as substance abusers. Such claims, if accurate, cast serious doubts on the professionalism and safety of the services offered by the company.Financial Disappointments: Customers express distress over paying upfront without receiving satisfactory repairs. One reviewer explicitly notes that their car remains unfixed despite multiple visits. This situation suggests a lack of competency, leading customers to feel cheated and frustrated.Communication Breakdown: Attempting to reach the mechanic after initial contact yields disappointing results, with customers reporting difficulty in receiving any follow-up or responses, resulting in further frustrations and feelings of abandonment.Trust Issues: The combination of missed appointments, poor repair results, and concerns about the mechanics Read less