Whitney Services

Misleading Pricing and Upselling Practices: A significant number of reviews mention unexpected price increases after initial quotes. Customers expressed feelings of being trapped into higher costs than what they were originally promised, indicating potential deceptive pricing strategies that have fostered distrust.Poor Communication and Scheduling Issues: Numerous reviewers highlighted issues rega... Read more

Misleading Pricing and Upselling Practices: A significant number of reviews mention unexpected price increases after initial quotes. Customers expressed feelings of being trapped into higher costs than what they were originally promised, indicating potential deceptive pricing strategies that have fostered distrust.Poor Communication and Scheduling Issues: Numerous reviewers highlighted issues regarding scheduling, such as technicians arriving without appointments or failing to show up entirely. Customers frequently reported waiting for long durations without updates and struggling to reach customer service representatives, pointing to systemic communication failures within the company.Inexperienced and Unqualified Technicians: Multiple accounts indicate that technicians exhibited a lack of expertise. Instances of foundational plumbing work being inadequately completed, as well as reports suggesting that technicians relied on external resources like YouTube for guidance, were common. This raised severe doubts about the competency of their workforce.Substandard Workmanship: Many customers reported shoddy workmanship, including improper installation of fixtures that led to further damage or required additional repairs. This suggests a pattern of neglect in delivering quality service or a possible lack of professional training within the team.Customer Service Failures: The reviews reflect a significant lack of responsive customer service. Consumers noted an inability to obtain updates or resolutions to their issues, often resorting to numerous phone calls and messages with no satisfactory response. This led to heightened frustration and a perception of unprofessionalism.Reliance on Home Warranty Companies: The association with home warranty companies became a significant point of contention, as customers felt abandoned when service became unreliable. Whitney Services Read less