Plumbing Troopers

Service Delays and Project Management: A recurring theme in the reviews is the excessively long wait times for project completion, with one customer stating that a job expected to take one week had stretched to 21 weeks. Issues regarding scheduling, miscommunication on appointments, and failure to follow through on timelines contribute significantly to frustration. Customers feel that the company ... Read more

Service Delays and Project Management: A recurring theme in the reviews is the excessively long wait times for project completion, with one customer stating that a job expected to take one week had stretched to 21 weeks. Issues regarding scheduling, miscommunication on appointments, and failure to follow through on timelines contribute significantly to frustration. Customers feel that the company does not manage their projects effectively, leading to costly delays.Quality of Workmanship: There are serious concerns about the quality of work performed by Plumbing Troopers. Several reviews mention mistakes made by plumbers, such as incorrect installation, leading to additional expenses for repairs. For example, one review detailed a plumber creating a hole in the wrong location, resulting in expensive drywall replacement. This indicates a lack of proper training or oversight of the technicians employed by the company.Communication Problems: Multiple reviews emphasize poor communication from both the office staff and technicians. Customers report difficulty in receiving updates about project progress and issues such as incorrect contact information led to expected notifications not occurring. Many customers feel that their inquiries are met with excuses rather than solutions, which further exacerbates their dissatisfaction.Professionalism of Staff: Complaints about unprofessional behavior from staff members, particularly concerning rudeness and dismissiveness, were noted in several reviews. One customer recounted a very negative interaction with a plumber who exhibited a lack of courtesy and transparency. This suggests a troubling trend within the company culture that may affect customer relationships.Mixed Reviews on Individual Experiences: Despite the numerous negative experiences, there are isolated positive reviews where customers express satisfaction with timely service and effective repairs. These reviews highlight some technicians' competency but suggest that experiences can vary greatly based on the assigned worker.Overall Recommendation: The weight of negative feedback, particularly concerning project management, workmanship, and customer service, leads to strong caution when considering Plumbing Troopers for plumbing needs. Customers consistently suggest looking for alternative service providers due to the ongoing concerns related to the company's reliability and accountability. Read less