Lindstrom Air Conditioning & Plumbing

Customer Service Issues: Multiple reviews cite a decline in responsiveness and professionalism from customer service representatives. Instances of rude behavior, dismissive attitudes, and lack of follow-up have been highlighted, leading to feelings of neglect and frustration among customers.Overcharging and Pricing Concerns: A prevalent theme throughout the reviews is the perception of excessive p... Read more

Customer Service Issues: Multiple reviews cite a decline in responsiveness and professionalism from customer service representatives. Instances of rude behavior, dismissive attitudes, and lack of follow-up have been highlighted, leading to feelings of neglect and frustration among customers.Overcharging and Pricing Concerns: A prevalent theme throughout the reviews is the perception of excessive pricing. Customers frequently mention being charged significantly more than the market rate for parts and labor, often pointing out discrepancies with costs they found independently. This has raised severe concerns about pricing transparency and fairness.Repair Quality and Competency: Several customers have reported poor service quality, including incomplete repairs, incorrect diagnoses, and inadequate maintenance checks. The dissatisfaction extends to losing repeat customers and even causing some to seek services elsewhere after negative experiences.Warranties and Maintenance Contracts: Reviews indicate that customers feel misled about the value of maintenance contracts and warranties. Many report being charged for services or repairs that should have been covered under warranty, leading to disillusionment and distrust toward the company.Inconsistent Experiences: While some reviews are positive, typically from newer customers or those with recent experiences, a common thread in negative reviews suggests a stark contrast in service expectations versus reality. Customers who have been loyal for years often report a decline in service quality, indicating a troubling trend in the company Read less