Full Service Pros

Positive Feedback: - A portion of the reviewers praise the staff for being friendly and competent, indicating a strength in customer service and interpersonal skills. - Timeliness and thorough explanations of the work performed are appreciated, contributing to a more positive overall service experience.Negative Feedback: - A significant concern raised involves elevated billing practices, ... Read more

Positive Feedback: - A portion of the reviewers praise the staff for being friendly and competent, indicating a strength in customer service and interpersonal skills. - Timeliness and thorough explanations of the work performed are appreciated, contributing to a more positive overall service experience.Negative Feedback: - A significant concern raised involves elevated billing practices, with accusations of excessive charges for services rendered. This has led to feelings of being misled or overcharged by the company. - An alarming issue involves property misrepresentation, where the report presented to the insurance company included inaccurate images. This grave error could undermine trust and speaks to a lapse in quality control and attention to detail. - Additional complaints mention careless damage inflicted during service, which prompted frustration when staff suggested that customers include such damages in insurance claims. This behavior is perceived as unprofessional and dismissive of customer concerns. - The overall sentiment from the negative reviews indicates a strong recommendation against using Full Service Pros based on experiences of disillusionment and dissatisfaction with service quality and financial practices.Common Themes: - Positive and negative sentiments coexist, but the latter carries significant weight due to the severity of the complaints, particularly regarding billing and service accountability. - Customer experiences are polarized, with reliable service overshadowed by fundamental issues that compromise overall trust and satisfaction. - A clear call for improvement in claims handling, quality assurance, and customer communication surfaces from dissatisfied customers. Overall, there is a need for Full Service Pros to address these negative elements to enhance their reputation and restore customer confidence. Read less