Heatwave Heating & Cooling & Plumbing

Service Quality and Professionalism: Multiple reviews emphasize the lack of professionalism displayed by Heatwave employees. Customers reported issues such as technicians being unprepared, incompetent, or disrespectful, leading to inadequate work that required subsequent corrective measures by other service providers. Common complaints included improperly completed installations and repairs, ca... Read more

Service Quality and Professionalism: Multiple reviews emphasize the lack of professionalism displayed by Heatwave employees. Customers reported issues such as technicians being unprepared, incompetent, or disrespectful, leading to inadequate work that required subsequent corrective measures by other service providers. Common complaints included improperly completed installations and repairs, causing further issues with airflow, leaks, and the operational efficiency of units.Communication Breakdown: A recurring theme in the reviews is the absence of effective communication from the company. Numerous customers noted difficulties in reaching out for service follow-up, and many expressed deep frustrations surrounding unreturned calls or missed appointments. Instances of misleading appointment arrangements were also highlighted, wherein technicians would either not show up or provide little to no advance notice of cancellation.Customer Service and Response Time: The reviews reflect a severely lacking customer service experience. Many customers recounted being ignored or mishandled, which contributed to longstanding issues that were never resolved. Expectations for timely service, as promised during initial interactions, were often unmet, leading to further dissatisfaction.Billing and Pricing Concerns: There were prominent concerns regarding perceived overcharging for services. Several customers mentioned being quoted exorbitant fees for simple repairs or service, and instances of being upsold on unnecessary services were frequent. This tactic led to feelings of being exploited, especially among those who later discovered that competitors offered the same services for significantly less.Honesty and Trust Issues: The trustworthiness of Heatwave was heavily scrutinized in the reviews. Beyond just financial issues, multiple customers indicated that they felt misled in terms of service quality and expectations. Claims of recommended urgent repairs, which later turned out to be unnecessary, paired with a lack of action when problems persisted, eroded confidence in the company's integrity. Overall, the analysis suggests that Heatwave Heating & Cooling & Plumbing is facing significant challenges regarding customer satisfaction, service quality, and operational transparency. The combination of negative sentiments from a majority of reviews warrants caution from potential customers. Read less