Roto-Clear

The reviews highlight a clear discontent with the behavior of the owner, who is described as "rude" and "foul mouthed." This perception significantly affects the overall sentiment towards the company, overshadowing any positive experiences customers may have had with the staff. The use of terms like "not very professional" underscores the expectation of courteous service in a customer-facing role,... Read more

The reviews highlight a clear discontent with the behavior of the owner, who is described as "rude" and "foul mouthed." This perception significantly affects the overall sentiment towards the company, overshadowing any positive experiences customers may have had with the staff. The use of terms like "not very professional" underscores the expectation of courteous service in a customer-facing role, which was not met in this case. On the other hand, the crew members are characterized positively, being described as "far better to work with." This indicates that while the leadership may be causing issues, the technicians or service crew are managing to create a more favorable impression amongst customers. This disparity suggests that the core workforce is competent and customer-friendly, yet their efforts are undermined by the owner's attitude. In summary, while the technical service and support seem competent, the owner's behavior creates a critical hurdle in customer satisfaction. For Roto-Clear to improve its reputation, addressing the owner Read less