Resolve Plumbing

The reviews consistently reveal a strong sense of disappointment among customers of Resolve Plumbing, primarily stemming from inadequate communication practices. Customers noted that the company's reliance on AHS (American Home Shield) as an intermediary caused significant frustration. Many expressed concern over the fact that technicians refused to communicate directly with them about their plumb... Read more

The reviews consistently reveal a strong sense of disappointment among customers of Resolve Plumbing, primarily stemming from inadequate communication practices. Customers noted that the company's reliance on AHS (American Home Shield) as an intermediary caused significant frustration. Many expressed concern over the fact that technicians refused to communicate directly with them about their plumbing issues, which made the process seem opaque and untrustworthy. One reviewer recounted a situation where they struggled to convey access codes to the technician due to unreturned calls, leading to a failed service visit where no solutions were offered. This lack of responsiveness was a recurring theme, as another reviewer mentioned spending days trying to get any form of communication or update regarding their case, only to find that no work had been completed. This created a perception of neglect and inefficiency within the company. Moreover, customers contrasted their experiences with Resolve Plumbing against more reliable contractors, emphasizing the professionalism and timeliness of other service providers, which only served to underline Resolve's shortcomings. The reviews also echo a common frustration regarding additional fees imposed for a follow-up service request, which many felt were unjust given that no progress was made during the initial visit. In conclusion, the overarching sentiment from recent reviews of Resolve Plumbing highlights significant dissatisfaction primarily related to communication breakdowns and unprofessional behavior. Customers are left feeling undervalued and frustrated, leading to a reluctance to recommend the service to others. Read less