Lee Heating & Cooling

The reviews shared by customers of Lee Heating & Cooling reveal a pattern of dissatisfaction centered around several core issues:Poor Diagnostic Capabilities: Numerous customers reported that the technicians either misdiagnosed issues with their HVAC systems or failed to provide effective solutions. For instance, one customer had a technician claim they needed a new unit, while another company ide... Read more

The reviews shared by customers of Lee Heating & Cooling reveal a pattern of dissatisfaction centered around several core issues:Poor Diagnostic Capabilities: Numerous customers reported that the technicians either misdiagnosed issues with their HVAC systems or failed to provide effective solutions. For instance, one customer had a technician claim they needed a new unit, while another company identified a simple thermostat problem.High Pricing and Price Gouging: Multiple reviews criticized the high prices for services rendered, with one individual noting a charge of $600 for a simple lint cleaning job. Another mentioned an inappropriate quote of $5,000 for basic maintenance tasks. Customers felt that the pricing strategies used by the company were exorbitant and designed to take advantage of individuals, particularly vulnerable populations, such as the elderly.Upselling and Pressure Tactics: Several customers mentioned aggressive sales tactics, such as upselling unnecessary replacements or repairs. One reviewer shared an experience where their elderly relative was pressured into purchasing a new HVAC system under false pretenses.Poor Customer Service and Response Time: Many reviews highlight a lack of timely communication, harsh treatment from management, and inadequate follow-through on service promises. Customers described experiences of not receiving callbacks after voicing their concerns, with some even reporting that technicians showed up without the appropriate tools to address the issues.Few Positive Experiences: While there were a couple of positive testimonials praising individual technicians' quick response times and effective service, these instances were limited and specific and highlighted in contrast to the overall negative sentiment surrounding the company. Overall, the combination of poor customer experiences, inadequate service delivery, and a perceived lack of integrity in business practices paints a troubling picture for Lee Heating & Cooling. The reviews indicate a significant disconnect between customer expectations and the service delivered, leading many to strongly advise against choosing this company for heating and cooling needs. Read less