Downs Plumbing & Gas

The reviews for Downs Plumbing & Gas reveal several clear trends. Positive sentiments mainly revolve around the effectiveness and promptness of service, especially during emergencies. Multiple reviewers mentioned that technicians arrived quickly and resolved issues efficiently, highlighting their courteousness and professionalism. For instance, several customers shared experiences of timely respon... Read more

The reviews for Downs Plumbing & Gas reveal several clear trends. Positive sentiments mainly revolve around the effectiveness and promptness of service, especially during emergencies. Multiple reviewers mentioned that technicians arrived quickly and resolved issues efficiently, highlighting their courteousness and professionalism. For instance, several customers shared experiences of timely responses when dealing with unexpected plumbing problems, demonstrating the company's ability to handle urgent situations effectively. On the downside, there are consistent complaints particularly related to customer service and support. A key issue mentioned in several reviews is the lack of follow-up and return on service quality. For instance, one customer expressed frustration over a gas safety valve installation that was forgotten by the management, resulting in wasted time and inconvenience. Another reviewer mentioned feeling scammed due to incomplete work on a sewage clog, emphasizing a perceived lack of accountability and unwillingness to warranty service. Additionally, some customers commented negatively on scheduling difficulties and communication breakdowns. There were instances where promised callbacks or scheduled appointments were missed, leaving customers disappointed and needing to follow up multiple times. These negative experiences suggest that while the technical aspects of their services are generally well-received, the administrative side may require improvement. Overall, customers recommend Downs Plumbing & Gas for their responsive service but issue warnings regarding reliability and thoroughness in follow-up and customer care. This presents an opportunity for the company to enhance their customer service protocols, address communication shortcomings, and ensure that all jobs are completed adequately to build on their positive reputation. Read less