Solid Construction & Plumbing

The feedback from customers varies greatly, illustrating both strong positive and negative experiences. Many reviews emphasize the company's reliability and professionalism, with specific mentions of the courteous nature of the staff. Reviewers appreciated the timely arrival and cleanliness maintained during the job, indicating that Solid Construction & Plumbing takes pride in their work and respe... Read more

The feedback from customers varies greatly, illustrating both strong positive and negative experiences. Many reviews emphasize the company's reliability and professionalism, with specific mentions of the courteous nature of the staff. Reviewers appreciated the timely arrival and cleanliness maintained during the job, indicating that Solid Construction & Plumbing takes pride in their work and respects their customers' homes. The positive sentiments are particularly highlighted by Peggy and Danny G., who commend the company's efficiency, professionalism, and effective problem-solving abilities. Such positive remarks can suggest that the company has built a reputation for quality service among numerous satisfied customers. Conversely, a significant red flag arises from one customer's experience with the owner, Tony. This reviewer expressed frustration over Tony's lack of communication and follow-through on agreements, leading to a loss of trust. This incident portrays a darker side of the company, indicating that not all professional interactions meet customer expectations and highlighting possible systemic issues in handling client agreements and communication. The dichotomy in sentiments reflects the necessity for Solid Construction & Plumbing to address these areas of concern, particularly in communication and reliability related to commitments, to avoid tarnishing their overall reputation stemming from otherwise commendable service experiences. Read less