R&J Plumbing And Backflow Services

In examining the reviews for R&J Plumbing And Backflow Services, several common themes emerge. Firstly, the company appears to struggle with responsiveness and reliability. Multiple customers reported appointments being missed without notification, including delays of several hours or complete no-shows. This has led to frustration among clients who feel disrespected and undervalued. In terms of c... Read more

In examining the reviews for R&J Plumbing And Backflow Services, several common themes emerge. Firstly, the company appears to struggle with responsiveness and reliability. Multiple customers reported appointments being missed without notification, including delays of several hours or complete no-shows. This has led to frustration among clients who feel disrespected and undervalued. In terms of communication, several reviewers noted a lack of follow-up from the company once the initial service fee was paid. In one case, a customer indicated that their calls went unanswered after a technician failed to complete a job, leading to the necessity of involving another plumbing service. This suggests a concerning pattern where customer support seems inadequate, especially when addressing service issues. While there was one positive review praising a plumber's performance and customer service, it appears to be an exception rather than the norm. Other customers voiced disappointment not only with the quality of service but also with the lack of resolution to their plumbing issues after paying for service. Instances of advising customers that problems were beyond their expertise without satisfactory follow-up contributed to the overall negative perception. Pricing also seems to be a factor exacerbating dissatisfaction, as customers felt that the fees paid did not reflect the quality of service received or the results achieved. The overall feelings conveyed in the reviews are disappointment, frustration, and caution toward potential future customers, indicating that while there may be some capable staff, systemic issues within the company's operational practices detract from customer satisfaction. Read less