Paramount Plumbing Services

The reviews for Paramount Plumbing Services present a dichotomy of experiences among customers. On the positive side, one reviewer commended the support received during an urgent plumbing issue caused by rain, highlighting the professionalism and helpfulness of the technician, Lawrence. Such feedback indicates that certain staff members can deliver quality service under pressure. Conversely, the ... Read more

The reviews for Paramount Plumbing Services present a dichotomy of experiences among customers. On the positive side, one reviewer commended the support received during an urgent plumbing issue caused by rain, highlighting the professionalism and helpfulness of the technician, Lawrence. Such feedback indicates that certain staff members can deliver quality service under pressure. Conversely, the reviews contain notable criticisms. Several customers expressed dissatisfaction over pricing, alleging that services were overpriced and that there was a tendency to overcharge without justification. One reviewer specifically mentioned being charged $300 for a relatively simple job, indicating a sense of unfair value. This sentiment was echoed by another client who felt pressured when questioning costs. In terms of service reliability, a significant concern emerged from the reviews regarding follow-up and communication. One reviewer noted their lack of response when seeking an estimate for a hot water heater, suggesting a lapse in customer service that has resulted in unresolved inquiries. Additionally, another customer reported unsatisfactory results from basic plumbing work, leading to further issues shortly after the service. Overall, while Paramount Plumbing Services displays strengths in prompt response and certain employee professionalism, they face challenges in consistent pricing practices, effective communication, and delivering reliable outcomes. This gap suggests an area for improvement that could enhance overall customer satisfaction and retention. Read less