Coastal Plumbing of South Beach

The overall sentiment for Coastal Plumbing of South Beach is predominantly positive, as evidenced by several reviews praising the company's quality of work, professionalism, and timely response in emergency situations. Clients often express satisfaction with the thoroughness of the plumbing services, including re-piping work and installations that have been described as both high-quality and perfo... Read more

The overall sentiment for Coastal Plumbing of South Beach is predominantly positive, as evidenced by several reviews praising the company's quality of work, professionalism, and timely response in emergency situations. Clients often express satisfaction with the thoroughness of the plumbing services, including re-piping work and installations that have been described as both high-quality and performed diligently. Key positive sentiments include: - Professionalism and Skill: Many reviewers comment on the adeptness of the staff, with particular mention of Chris' professionalism and the crew's skill in handling complex jobs as well as emergencies. - Responsive Service: The company is recognized for its quick response time, with several customers noting prompt attendance during both standard and late-night emergencies. - Detailed Communication: Reviews also highlight clear communication regarding the scope of work, pricing, and regular follow-ups, which foster trust and confidence in the work being performed. On the downside, a few reviews express strong dissatisfaction primarily related to pricing practices. - High Estimates: Some customers reported feeling shocked by the predicted costs for services, claiming they were substantially higher than competitors. These individuals felt that the initial quoting process was misleading due to high base charges. - Perception of Value: The explicit agreement to deduct the service fee from the final bill was perceived by some as a tactic, leading to frustration when the overall costs ended up significantly higher than expected. In summary, Coastal Plumbing of South Beach is generally well-regarded for its skilled team and punctual service, but it faces challenges around pricing transparency and competitiveness. Addressing these concerns might further enhance its reputation in the marketplace. Read less