Plumb Better

The reviews of Plumb Better illustrate a stark divide in customer sentiment. Positive feedback predominantly centers around individual employees like Jason and Dean, who received praise for their work ethic, professionalism, and ability to comfort customers during plumbing crises. One customer noted that they could rely on Dean for fast and friendly service, highlighting a level of trust and ongoi... Read more

The reviews of Plumb Better illustrate a stark divide in customer sentiment. Positive feedback predominantly centers around individual employees like Jason and Dean, who received praise for their work ethic, professionalism, and ability to comfort customers during plumbing crises. One customer noted that they could rely on Dean for fast and friendly service, highlighting a level of trust and ongoing relationship. Conversely, the negative reviews raise critical issues regarding pricing and service reliability. A recurring theme is the perception of price gouging, with one review specifically mentioning that a revised quote was 2.5 times higher than the original estimate, leading to allegations of dishonest practices from the owner. Multiple customers expressed frustration over overcharging and high labor costs, particularly in scenarios where the charges seemed disproportionate to the service provided. Furthermore, several reviews pointed to significant service delivery problems, including missed appointments without notice, which left customers feeling undervalued and ignored. Complaints about the aftermath of service quality Read less