Frank Wood & Son Plumbing

In analyzing the recent reviews, a notable division in sentiment emerges. Many customers commend the efficiency and expertise of technicians, particularly praising individuals like Jeff and his team for their quick response times and professional demeanor. Specific instances where plumbing issues were resolved promptly and effectively contribute to a generally positive perception of the service, w... Read more

In analyzing the recent reviews, a notable division in sentiment emerges. Many customers commend the efficiency and expertise of technicians, particularly praising individuals like Jeff and his team for their quick response times and professional demeanor. Specific instances where plumbing issues were resolved promptly and effectively contribute to a generally positive perception of the service, with some reviewers stating they would continue to rely on Frank Wood Plumbing for future projects. However, contrasting this favorable feedback are several critical messages. A recurring theme involves reports of overcharging, miscommunication regarding estimates, and instances where customers felt that promised services were either inadequately delivered or not fulfilled entirely. For example, multiple individuals expressed frustration over being charged for work that was not completed or experiencing significant delays without communication. Some reviews pointed out that the technicians exhibited a lack of knowledge or failed to provide the promised services, which has led to the decision to seek alternative plumbing solutions. Another point of contention highlights instances of poor customer service, such as missed appointments and failure to respond to follow-up calls. This has significantly impacted the company's reputation among affected customers, particularly those who were previously loyal patrons. Furthermore, some reviews mentioned that the quality of work did not meet expectations, and in certain cases, left issues unresolved, adding to the dissatisfaction expressed in reviews. Overall, Frank Wood & Son Plumbing demonstrates potential with certain team members' capabilities and the company's ability to respond quickly. However, the negative experiences related to billing practices, communication issues, and inconsistent workmanship suggest that improvements are needed to enhance overall customer satisfaction and trust in their services. Read less