Terry

The reviews for Terry's Plumbing highlight a clear division in customer experiences. On one hand, the first reviewer praises the service's affordability and the owner's integrity, emphasizing that he did not attempt to upsell unnecessary repairs. This indicates that Terry's Plumbing is seen as trustworthy, which is a significant positive trait in the plumbing industry. The review also mentions the... Read more

The reviews for Terry's Plumbing highlight a clear division in customer experiences. On one hand, the first reviewer praises the service's affordability and the owner's integrity, emphasizing that he did not attempt to upsell unnecessary repairs. This indicates that Terry's Plumbing is seen as trustworthy, which is a significant positive trait in the plumbing industry. The review also mentions the owner's engaging personality, suggesting that customer service and interpersonal skills are strong points for the company. Conversely, the second review expresses frustration over communication issues, specifically the lack of response to calls or texts. This negative experience leads the reviewer to hesitate in recommending the business, highlighting a potential area for improvement in customer engagement and responsiveness. In summary, while Terry's Plumbing has demonstrated strength in service quality and trust, it is also facing challenges related to communication that could affect customer loyalty. Addressing these customer service issues might help the company enhance its overall reputation and ensure a more consistent positive experience for all clients. Read less