Mr. Rooter Plumbing of Saint Augustine

Mr. Rooter receives strong and consistent praise for professionalism, with numerous reviewers across multiple years highlighting courteous, punctual, and communicative technicians by name. Project completion scores well overall, with most jobs described as resolved quickly and thoroughly, though a handful of notable negative reviews describe incomplete diagnostics, a job requiring a return visit, ... Read more

Mr. Rooter receives strong and consistent praise for professionalism, with numerous reviewers across multiple years highlighting courteous, punctual, and communicative technicians by name. Project completion scores well overall, with most jobs described as resolved quickly and thoroughly, though a handful of notable negative reviews describe incomplete diagnostics, a job requiring a return visit, and one serious incident involving a plumber allegedly drinking alcohol on the job and installing an unnecessary water heater. Pricing is the weakest dimension: while many reviewers call prices fair or reasonable, there are credible complaints about overpricing, a $9,600 re-pipe quote described as double competitors' rates, a $188 labor charge for a job a competitor did for $100, and one apartment owner explicitly noting price concerns for repeat customers. Experience scores moderately well, with many reviewers praising skilled diagnostics and quality workmanship, but offset by incidents where technicians failed to test adjacent lines or misdiagnosed the root problem entirely. The score reflects a genuinely capable company with recurring but not isolated concerns around pricing transparency and occasional lapses in thoroughness. Read less