Mr. Rooter Plumbing of Saint Augustine

Many reviews praised the professionalism and promptness of the technicians from Mr. Rooter Plumbing. Individual technicians such as Curtis, Robert M., and Antoin Lee received specific commendations for their knowledge, efficiency, and courteousness. Reviewers frequently noted that the technicians arrived on time and resolved issues quickly, contributing to a generally positive perception of the se... Read more

Many reviews praised the professionalism and promptness of the technicians from Mr. Rooter Plumbing. Individual technicians such as Curtis, Robert M., and Antoin Lee received specific commendations for their knowledge, efficiency, and courteousness. Reviewers frequently noted that the technicians arrived on time and resolved issues quickly, contributing to a generally positive perception of the service. However, a significant concern among several reviewers was the pricing structure. While many expressed that the prices were reasonable for the services performed, others felt that the costs, especially for repeat services, were excessively high. Some mentioned feeling as though they were being 'socked' or overcharged, particularly when compared to quotes from other service providers. The expectation of discounts for regular customers was also highlighted. The reviews also pointed out severe dissatisfaction with specific situations related to billing and customer service interactions. Customers reported negative experiences with financing processes that led to confusion and frustration. One review cited an incident where a family member, especially a senior, felt taken advantage of in terms of quoted prices for services not rendered, along with a lack of accountability from staff members when discussing billing. This raised concerns about how the company handles quotes and accounts for sensitive clients such as seniors. Overall, while Mr. Rooter Plumbing of Saint Augustine is well-regarded for its timely and professional service, there are notable areas for improvement, particularly in pricing transparency and the consistency of customer service experiences. These findings suggest a need for the company to refine its billing practices and communication strategies to foster better customer trust and satisfaction. Read less