John Thurston Plumbing

John Thurston Plumbing demonstrates strong project completion and technical competence, with most customers praising rapid response times and effective problem-solving. However, professionalism scores are significantly dragged down by multiple documented instances of rudeness, poor communication, and unprofessional behavior toward property managers and customers with legitimate concerns. Pricing i... Read more

John Thurston Plumbing demonstrates strong project completion and technical competence, with most customers praising rapid response times and effective problem-solving. However, professionalism scores are significantly dragged down by multiple documented instances of rudeness, poor communication, and unprofessional behavior toward property managers and customers with legitimate concerns. Pricing is a consistent pain point, with customers frequently noting charges that feel high relative to work performed, though some acknowledge fair pricing in emergency situations. The business shows reliability in emergency response but inconsistency in interpersonal conduct and communication follow-through. Read less